Policies
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Shipping Policy
Shipment processing time
We will do our best to process and ship out your order on the same day. However, any orders placed after 2pm, will be shipped out the following day. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by up to two days. In this situation please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
We understand that when you place an order, you want the product(s) as quickly as possible and we will do our best to make that happen! We utilize our best judgment to get your order to you as quickly as possible. You will not incur additional shipping charges under these circumstances.
Shipping rates & delivery estimates (Canada only)
Shipping charges for your order will be calculated and displayed at checkout as a standard amount based on the amount of goods ordered before taxes.
Please note that free shipping only applies to ‘Standard Ground’ within most parts of Canada and the USA. All destinations will be charged a shipping rate accordingly if applicable.
|
Amount of Order |
Express |
Expedited |
Regular |
|
0 - $99 |
$50 |
$25 |
$15 |
|
$100 - $119 |
$70 |
$35 |
$25 |
|
> $120
|
$100 |
$70 |
FREE |
|
Type |
Express |
Expedited |
Regular |
|
BC and AB |
NEXT DAY |
UP TO 1 DAY |
UP TO 2 DAYS |
|
SK and MB |
NEXT DAY |
UP TO 3 DAYS |
3 TO 5 DAYS |
|
ON, QC, NB, NF, NS, YT, NWT |
2 DAYS |
UP TO 7 DAYS |
5 TO 7 DAYS |
DURATION IS IN BUSINESS DAYS, NOT INCLUDING WEEKENDS
Shipment confirmation & Order tracking
Currently we are using UPS and Canada Post on a regular basis. You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. Delivery delays can occasionally occur. Please use the tracking number provided to find out more details if required.
We currently do not ship outside of Canada and the USA.
Damage or Lost Orders
Lowrysports.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
U.S. Shipments
Lowrysports.com is happy to ship orders to all US destinations. With shipments originating from the Pacific North West, transit times vary by destination anywhere from 2 and 7 business days. Orders placed by 1:00 PM PST typically ship the same business day if all items are in-stock and the payment has been processed. We currently use UPS for all shipments to the US. Prices below are USD currency.
|
Amount of Order |
Express |
Expedited |
Regular |
|
0 - $99 |
$49 |
$24 |
$14 |
|
$100 - $119 |
$69 |
$34 |
$24 |
|
>$120
|
$99 |
$69 |
FREE |
|
Type |
Express |
Expedited |
Regular |
|
Western USA |
NEXT DAY |
UP TO 2 DAYS |
2 - 4 DAYS |
|
Central USA |
2 – 3 DAYS |
UP TO 4 DAYS |
4 - 6 DAYS |
|
Eastern USA |
3 – 4 DAYS |
UP TO 5 DAYS |
5 - 7 DAYS |
DURATION IS IN BUSINESS DAYS, NOT INCLUDING WEEKENDS
SHIPPING FAQS
1. How quickly will my order ship?
We will do our best to process and ship out your order on the same day. However, any orders placed after 2pm, your order will be shipped out the following day. Orders are not shipped or delivered on weekends or holidays. Delivery times stated are based on business days.
2. Am I able to ship my order using a different courier?
Currently we use UPS as our mainstream courier. If you want to use another courier, please just select the ‘Pick Up/Custom’ shipping method during check out and provide your courier account number. If your courier does not provide a tracking network, we will revert back to using UPS.
3. I was charged more than the price that was reflected in my shopping cart at checkout. Why is this?
Sometimes, the shipping charge quoted in your shopping cart may be higher OR lower than the actual cost to ship. This is unknown until your order is packaged in our Shipping Department and prepared to be sent. In the event that the quoted shipping price is not accurate and needs to be adjusted, you will be contacted by a staff member so costs can be worked out accordingly.
4. On any returns is the shipping cost refunded as well?
Unfortunately, we are unable to cover the return shipping amount on your respective order. You will be required to cover the amounts. Please see our Return/Refund Policy for more details.
Return Policy
RETURN INFORMATION
We want you to feel completely satisfied with your purchase. If you are not satisfied for any reason, you may return an unused item within 30 days from the original date of purchase except for the items listed as Not Eligible for Return below. Items that are being returned must be in new and unused condition. All original boxes, bags, packaging, and literature must be in new condition and included with the product. Please make sure the items you wish to return meet these criteria prior to initiating a return.
How to Return Merchandise
Please call us at 1-800-739-7776 to initiate your merchandise return. Please have your Order Number ready, the item you wish to return and the reason for the return. Once approved, we will send you a RA number by email.
Package and ship your return within 30 days of being issued your RA#.
Please reference your RA# on the return box or with the item(s) inside.
Please allow 7-10 days after we receive the returned goods for inspection, approval and processing the return.
Please address all merchandise return to:
Shadow Agency (Returns Dept.)
RA Number: (Fill in your RA Number)
123-11782 Hammersmith Way
Richmond, BC, V7A 5E2
Items Not Eligible for Return
- Protective jocks and undergarments (due to the personal nature of the product)
- Mouthguards (due to hygienic reasons)
- Closeout products
Return Shipping
The cost to send an item back to us is similar or comparable to your cost of driving to any store and returning an item, which is not reimbursable. Unfortunately, we do not reimburse any return shipping costs.
Exchanges
If you wish you to exchange an item that you already received, you can return this back to us (It is the customers responsibility for all shipping costs) for a store credit and simply place a new order with an alternative item. The store credit cannot be used until the returned item is in our hands and has been approved. Store credit is valid for 1 calendar year from the date of issue.
Redeeming Store Credit: During the checkout stage on your next online order, simply enter the store credit order number under the ‘Comments section’. We can apply your next payment with the credit applied.
*For only our B2C customers, your credit card will be charged for the full amount. The store credit amount will be issued as a separate entry to your credit card account
Refunds
Please view our Return Policy for a list of what is considered Ineligible for Return.
Refunds do not apply to the cost of shipping or oversized handling charges. The customer is responsible for the actual price of shipping even if the shipping was free or discounted. Refunds are applied to the payment method used at the time of purchase 5-10 days after the returned merchandise has been received, inspected, approved and processed.
Defective Items
An item that was discovered to be defective upon receipt can be replaced or returned for a full refund if the item hasn't been used. Please contact customer service within 48 hours of receipt so we may arrange for a replacement or return shipping. Replacement product will be shipped free of charge.
Items that are deemed defective after use, are subject to the terms of a brands warranty coverage, if eligible.
Refused Deliveries
If you refuse delivery, an explanation will be required. With approval of the explanation, a credit will be issued for the price of the merchandise minus the actual cost of shipping and all the costs incurred for return shipping. All credits will be applied to the original payment method.
Damaged & Lost Items
All Packages are inspected for damage before they ship from our warehouse. If your package has been damaged in transit, please contact customer service immediately. We must be informed of all shipping related claims within 48 hours after the package was received. Shipping Claims are handled directly by Lowrysports.com on your behalf. To help us speed up the process of resolving your claim, please provide pictures of the damaged packaging, shipping label and products.
Should your package be deemed Lost in Transit, please contact customer service immediately so we may assist you in arranging for replacement product or a refund.
Please allow 10-30 days for the processing of claims for lost or damaged shipments from most couriers who have official tracking systems.
Missing Items
Please understand once shipments are picked up by the courier, the execution is out of our control. In many cases, orders could have more than 1 box in the shipment. For example, if your order is comprised of 3 boxes total, each box will contain a shipping label with it’s corresponding box number: 1 of 3, 2 of 3, 3 of 3. Larger freight companies such as UPS can have split shipments. Meaning it is very possible to receive box ‘1 of 3’ on Tuesday and the remaining 2 boxes on Wednesday.
In addition, each order will have a packing slip enclosed. Please carefully cross reference this list and ensure that all the items are present prior to contacting us.
Customer Service
Shadow Agency Inc. (Lowry Sports.com) thrives on the quality of our products, ethics, and most important - creating a great experience for all of our customers. If for any reason you are unsatisfied with your order process, please feel free to contact us below. Thank you.
Shadow Agency Inc.
123-11782 Hammersmith Way
Richmond, BC, V7A5E2
Email: shadow@shadowagency.ca
Phone: 604-275-7734
Privacy Policy
Last updated: May 13, 2020
This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.
We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Privacy Policy:
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Shadow Agency Inc., 123-11782 Hammersmith Way.
Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
Account means a unique account created for You to access our Service or parts of our Service.
Website refers to Lowry Sports, accessible from www.lowrysports.com
Service refers to the Website.
Country refers to: British Columbia, Canada
Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
Third-party Social Media Service refers to any website or any social network website through which a User can log in or create an account to use the Service.
Personal Data is any information that relates to an identified or identifiable individual.
Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Collecting and Using Your Personal Data
Types of Data Collected
Personal Data
While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:
Email address
First name and last name
Phone number
Address, State, Province, ZIP/Postal code, City
Usage Data
Usage Data
Usage Data is collected automatically when using the Service.
Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.
We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device. Tracking Technologies and Cookies We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information.
Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service.
You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service.
Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close your web browser. Learn more about cookies: All About Cookies.
We use both session and persistent Cookies for the purposes set out below:
Necessary / Essential Cookies Type:
Session Cookies
Administered by: Us
Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.
Cookies Policy / Notice Acceptance Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies identify if users have accepted the use of cookies on the Website.
Functionality Cookies Type:
Persistent Cookies
Administered by: Us
Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.
For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.
Use of Your Personal Data
The Company may use Personal Data for the following purposes:
- To provide and maintain our Service, including to monitor the usage of our Service.
- To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
- For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
- To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
- To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
- To manage Your requests: To attend and manage Your requests to Us.
We may share your personal information in the following situations:
- With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, for payment processing, to contact You.
- For Business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of our business to another company.
- With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
- With Business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
- With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside. If You interact with other users or register through a Third-Party Social Media Service, Your contacts on the Third-Party Social Media Service may see Your name, profile, pictures and description of Your activity. Similarly, other users will be able to view descriptions of Your activity, communicate with You and view Your profile.
Retention of Your Personal Data
The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.
Transfer of Your Personal Data
Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.
Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.
The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.
Disclosure of Your Personal Data
Business Transactions
If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.
Law enforcement
Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Other legal requirements
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:
- Comply with a legal obligation
- Protect and defend the rights or property of the Company
- Prevent or investigate possible wrongdoing in connection with the Service
- Protect the personal safety of Users of the Service or the public
- Protect against legal liability
Security of Your Personal Data
The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.
Detailed Information on the Processing of Your Personal Data
Service Providers have access to Your Personal Data only to perform their tasks on Our behalf and are obligated not to disclose or use it for any other purpose.
Payments
We may provide paid products and/or services within the Service. In that case, we may use third-party services for payment processing (e.g. payment processors).
We will not store or collect Your payment card details. That information is provided directly to Our third-party payment processors whose use of Your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.
PayPal: Their Privacy Policy can be viewed at https://www.paypal.com/webapps/mpp/ua/privacy-full
Links to Other Websites
Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Changes to this Privacy Policy
We may update our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.
We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, You can contact us:
By email: shadow@shadowagency.ca
By visiting this page on our website: www.lowrysports.com
By phone number: 604-275-7734
Disclaimer
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Disclaimer:
-
Company (referred to as either "the Company", "We", "Us" or "Our" in this Disclaimer) refers to Shadow Agency Inc., 123 - 11782 Hammersmith Way, Richmond.
-
You means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
-
Website refers to Lowry Sports, accessible from www.lowrysports.com
-
Service refers to the Website.
Disclaimer
The information contained on the Service is for general information purposes only.
The Company assumes no responsibility for errors or omissions in the contents of the Service.
In no event shall the Company be liable for any special, direct, indirect, consequential, or incidental damages or any damages whatsoever, whether in an action of contract, negligence or other tort, arising out of or in connection with the use of the Service or the contents of the Service. The Company reserves the right to make additions, deletions, or modifications to the contents on the Service at any time without prior notice.
The Company does not warrant that the Service is free of viruses or other harmful components.
Medical Information Disclaimer
The information about health provided by the Service is not intended to diagnose, treat, cure or prevent disease. Products, services, information and other content provided by the Service, including information linking to third-party websites are provided for informational purposes only.
Information offered by the Service is not comprehensive and does not cover all diseases, ailments, physical conditions or their treatment.
Individuals are different and may react differently to different products. Comments made on the Service by employees or other users are strictly their own personal views made in their own personal capacity and are not claims made by the Company nor do they represent the position or view of the Company.
The Company is not liable for any information provided by the Service with regard to recommendations regarding supplements for any health purposes.
The Company makes no guarantee or warranty with respect to any products or services sold. The Company is not responsible for any damages for information or services provided even if the Company has been advised of the possibility of damages.
Fitness & Nutritional Information Disclaimer
The Service can offer health, fitness and nutritional information including, without limitation, advice and recommendation, that is provided solely as general education and informational purposes.
Use of the advice and information contained herein is at your sole choice and risk. You should not rely on this information as a substitute for, nor does it replace, professional medical advice, diagnosis, or treatment. Always consult your physician or healthcare provider before beginning any nutrition or exercise program.
If You choose to use this information without prior consent of your physician, You are agreeing to accept full responsibility for your decisions and agreeing to hold harmless the Company.
External Links Disclaimer
The Service may contain links to external websites that are not provided or maintained by or in any way affiliated with the Company.
Please note that the Company does not guarantee the accuracy, relevance, timeliness, or completeness of any information on these external websites.
Errors and Omissions Disclaimer
The information given by the Service is for general guidance on matters of interest only. Even if the Company takes every precaution to insure that the content of the Service is both current and accurate, errors can occur. Plus, given the changing nature of laws, rules and regulations, there may be delays, omissions or inaccuracies in the information contained on the Service.
The Company is not responsible for any errors or omissions, or for the results obtained from the use of this information.
Fair Use Disclaimer
The Company may use copyrighted material which has not always been specifically authorized by the copyright owner. The Company is making such material available for criticism, comment, news reporting, teaching, scholarship, or research.
The Company believes this constitutes a "fair use" of any such copyrighted material as provided for in section 107 of the United States Copyright law.
If You wish to use copyrighted material from the Service for your own purposes that go beyond fair use, You must obtain permission from the copyright owner.
Views Expressed Disclaimer
The Service may contain views and opinions which are those of the authors and do not necessarily reflect the official policy or position of any other author, agency, organization, employer or company, including the Company.
Comments published by users are their sole responsibility and the users will take full responsibility, liability and blame for any libel or litigation that results from something written in or as a direct result of something written in a comment. The Company is not liable for any comment published by users and reserve the right to delete any comment for any reason whatsoever.
No Responsibility Disclaimer
The information on the Service is provided with the understanding that the Company is not herein engaged in rendering legal, accounting, tax, or other professional advice and services. As such, it should not be used as a substitute for consultation with professional accounting, tax, legal or other competent advisers.
In no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever arising out of or in connection with your access or use or inability to access or use the Service.
"Use at Your Own Risk" Disclaimer
All information in the Service is provided "as is", with no guarantee of completeness, accuracy, timeliness or of the results obtained from the use of this information, and without warranty of any kind, express or implied, including, but not limited to warranties of performance, merchantability and fitness for a particular purpose.
The Company will not be liable to You or anyone else for any decision made or action taken in reliance on the information given by the Service or for any consequential, special or similar damages, even if advised of the possibility of such damages.
Contact Us
If you have any questions about this Disclaimer, You can contact Us:
-
By email: shadow@shadowagency.ca
-
By visiting this page on our website: www.lowrysports.com
-
By phone number: 604.275.7734
Payment options
